Refund policy

Store Operator / Legal Entity

Your Manual Expert is owned and operated by:

Sebastian Kłosiński
gen. Sikorskiego 18/100
09-410 Płock, Poland
Tax ID (NIP): 7743302274

Email: support@yourmanualexpert.com


Last updated: July 6, 2026

All products sold on yourmanualexpert.com are digital workshop, service and repair manuals delivered as downloadable files. Because of the nature of digital products, our refund policy works as follows.

30-day guarantee

We offer a 30-day money-back guarantee in the following situations:

  1. You did not receive your download. If your download link does not arrive or does not work, contact us at support@yourmanualexpert.com. We will resend a working link within 24 hours. If we cannot deliver a working file, you will receive a full refund.
  2. The file is defective. If the file is corrupted, incomplete, or cannot be opened, we will first replace it with a working copy. If we cannot provide a working replacement, you will receive a full refund.
  3. The product does not match its description. If the manual you received does not cover the vehicle, model, year range, or content listed on the product page, contact us with details. We will either provide the correct manual or issue a full refund.
  4. Accidental duplicate purchase. If you purchased the same manual twice by mistake, we will refund the duplicate order.

Orders not yet downloaded

If you have not yet downloaded the file, you may cancel your order for a full refund within 14 days of purchase, no questions asked.

When refunds are not available

We cannot offer a refund solely because you changed your mind after successfully downloading a complete, working manual that matches its description, since a digital file cannot be "returned." If you are unsure whether a manual covers your exact vehicle, contact us before purchasing — include your model, year, and market (e.g., US/EU/AU spec) and we will confirm coverage.

How to request a refund

Email support@yourmanualexpert.com with your order number, the email address used at checkout, and a short description of the issue (screenshots help). We respond within 1 business day. Approved refunds are issued to the original payment method within 5–10 business days, depending on your bank or card issuer.

Your statutory rights

Nothing in this policy limits any rights you have under applicable consumer protection law, including the Australian Consumer Law, Canadian provincial consumer protection legislation, or US state law. For customers in the European Union: by completing your purchase you expressly consent to immediate delivery of the digital content and acknowledge that you lose the statutory 14-day right of withdrawal once the download has begun; this does not affect your rights regarding defective or misdescribed content.